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Non-repudiation solutions

  • VOICE LOGGER
  • ISO 27001

Business is agreed on the phone and denied afterwards. Voice logging across every line type removes the argument, and printer control does the same for documents.

A row of headset-wearing agents working side by side in a call centre.

Voice logging

Transactions are consummated on the phone, financial ones especially, and denial of an agreed obligation is a common feature of a telephone-based transaction. The result is lost revenue on one side and undue revenue on the other.

We are authorised to deploy and support voice logging solutions that prevent a counter-party denying the terms agreed with your organisation. The solution covers digital, analogue, VoIP and radio communications, supports as many as 256 lines, and works with the notable PBX platforms in the market.

Printer control and abuse prevention

The same principle — make the action attributable — applies to what leaves the printer. Printing is one of the few remaining office costs that is rarely measured and almost never attributed, and it carries a confidentiality exposure alongside the waste.

We deploy a tested solution that makes every user accountable for their printing. Your organisation can set printing quotas per user, pre-set which printer a user may send jobs to, and hold a job until the user is physically at the device to collect it.

ISO 27001 to ISO 27005 require complying organisations to protect printed documents from unauthorised eyes. Printer control is how that requirement is met in practice.

What the research shows

10,000 sheets per employee per year
The average employee's annual print volume. Source: Citigroup Environmental Defense study.
17% of everything printed is waste
Source: Lexmark, which also found that 20% of employees print internet content at the office daily.
1 to 3% of annual revenue
What companies spend on printing and copying. Source: Gartner.
90% of public sector respondents
Reported a printer-related confidentiality breach, against 66% in financial services. Source: Quocirca, covering all sectors in the UK.

Make the agreement and the document attributable

Request a briefing on voice logging, printer control, or both.

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